Wednesday, January 20, 2016

The Other Khaki - a Postal Surprise

The welfare state is a big giver. For some reason, it seems to prefer beneficiary based schemes to infrastructure based schemes. Which defies electoral logic - since broad based schemes involving public goods benefit the whole electorate, while the budgetary constraints prevent more than a tiny number of the electorate from getting the benefit, while it does sow resentment in the rest of the non beneficiary population. Still, there may be that perversion of the American Dream - for the want of a better term, it can be called the 'Indian Dream' - while the American version holds the promise of a good life if one works hard and brings oneself to a level, the Indian version promises access to the state munificence once one is able to get oneself labelled socioeconomically 'weak or backward'. Just, for some reason, the propensity of the State to spend on individual beneficiary program is very strong. Stronger still is its distrust of its same beneficiaries. That is why after taking umpteen number of affidavits and certificates, in triplicate, it sends its employees to verify the antecents mentioned in the scheme documents. Of late, for quite good reasons, it has developed a healthy suspicion of its own employees as well. Hence, now senior officers are sent in to verify the employees' work!
So it was on a similar verification run. One particular beneficiary was proving too hard to locate. For one, the address was in one of the most congested locations of old Meerut city, and the twists and turns in the lanes were good enough to get one lost. Plus these impoverished localities are full minor delinquents like power thieves and revenue defaulters, and hence, the general level of cooperation being extended to us was quite low, as the interrogated persons suspected us of looking for these delinquents in the garb of checking beneficiaries. The official vehicle did not help - for the lanes were too narrow to bring it in, and for it kept on scaring the delinquents who might have been helpful! We had asked the shopkeeper, the washerman and the barber. Some had told us that the number of the house given in the address was larger than the total number of houses in the area. Great! It appeared that we had detected a fraudulent beneficiary who had slipped through the first level of investigation, and was about to mark it so. That's when, as an afterthought, I asked this confectioner about the whereabouts of this beneficiary, before striking her off the list. The confectioner nodded his head in the negative, as was expected. However, a man on a bicycle who was dealing with some papers at the adjacent shop asked me to repeat the house number. That I did, and then the person led me through an even narrower lane, on his bicycle. There she was, at the very end of this lane, our beneficiary, very much poor, and very much eligible; whose name was nearly about to be struck off the benefits list because of her anonymity and inconspicuousness, in the eyes of her close neighbours, and it was not some minor benefit, but a well built concrete 1BHK flat by the Urban Development Authority! The cyclist told us that the erroneous house number was there because of the proximity of the house to the next equally crammed colony, whose number series was put on this house despite being in a wholly different locality. The person we were unable to find for more than an hour; whose neighbourhood service providers were oblivious to her existence, was located by this person in 2 minutes flat. This woman was about to lose a house (or atleast about to find it a lot more difficult to get her name restored after filing an appellate application and supplying evidence of her existence), but for this saviour on the bicycle.

He was the local postman!

In this age of instant messengers, Skype and 4G cellular telephony, the good old postal department may appear anachronistic to the layman. The recent closure of its more glamorous, T out of P&T, half - the Telegraph, was widely read as the beginning of the end. The department has rejuvenated itself with a variety of new verticals - banking, life insurance (this is one of the best 'government' insurance on the offer, by the way), premium delivery services, and of course, philately. However, there is one area in which the department, by the very nature of its core job, can become the mainstay.
As I have said earlier, the welfare state likes to give. For giving, and for a lot other purposes, the welfare state needs a lot of data. Personal level data. The current system is centred on the Revenue Tehsil. In almost all states, the Tehsildars and SDMs are the issuers of caste, income, and residence certificates. SDMs and Tehsildars are the Electoral Registration Officers (EROs) and Assistant EROs. For the certificates, the field verification is done by Village Record Keepers ( Lekhpal) and for Electoral works, a variety of ground level workers are deputed. However, Lekhpals are no good in urban area investigation. That is because of two reasons – firstly, all their records are connected to agriculture and agricultural land. It is during the thrice a year field study that they check out all the sown holdings, and in that process come to know the who’s who of the rural society. There is no agriculture in cities, and hence, no such investigations happen. Secondly, Lekhpals are appointed per Revenue village – and most cities comprise of one (or in some cases like Meerut – two) revenue villages. So, for a population over a million, there are just two chaps, supposed to know how much each of these millions persons earns, where each of these million persons sleeps at night (in other words – is normally resident), and what is each of these million persons’ parentage. The task seems Herculean at best, and yet my city Lekhpals are doing that, everyday – putting their signatures on various sorts of certificates, filling out all sorts of surveys for various beneficiary oriented schemes, relying on dubious hearsay. Similarly, our election BLOs, and our Census enumerators also have to rely on hearsay. In their day job – teachers, or as anganwadi workers, their duties are essentially static service delivery – they are at their school or daycare centre, and the clientele comes to that place. The surveys allotted to them are of the nature of mobile data gathering – going to the clientele, and collecting information. When static service deliverers go out to the field to collect data, they have to rely on hearsay. They ask around in the neighbourhood – and some neighbourhoods are pretty distrustful of the government machinery – and they give information not as per fact, but so as to manipulate the outcomes. So fictitious names get added to the electoral rolls, incomes are understated to avail benefits earmarked for lower income groups, wrong addresses are shown for persons who would like to avoid identification. It would any day be a much better job if a mobile service provider, who really knows his clientele literally by their seats, did this kind of jobs.
 I had a discussion with my colleagues in the Postal Service. The department, too, is suffering from short staffing from lack of recruitment commensurate with the retirements, coupled with the rise in work load with the times compared to the work content designed one and a half century ago. Very much like our Revenue Department! Hence, they would really not like this suggestion of saddling their overburdened staff with this work, from which they have been strangely kept bereft. May be because they were the only mode of communication and hence categorized as ‘essential service’. Or may be because being an arm of the Union Government, they simply went under the radar of  the District Election Officers, or the District Registrars (usually Collectors), who work under the States. However, being under the Union Government gives them an additional advantage – impartiality. The state government machinery at the lower level faces the worst of the bottom dweller politics. Hence they are quite vulnerable to their threats. All (and I mean all) of the wrong electoral roll entries or false certificates which I have detected in my tenure, were the outcomes of pressure from some two bit fellow with the ruling party colours on his letterhead. Central departments can stay aloof from the local politics, and hence, impart the degree of visible impartiality which is needed in such exercises.

There has been a growing murmur within the state government about the need for a dedicated information and statistics cadre – given the rise in work volume and the need for the fidelity of the data. Why not vest this authority in a department of the Central government? As I have detailed out earlier, the Postal Department has been very adventurous in diversifying its post office based offer basket – into banking and insurance. However, the postmen based infrastructure, if properly and adequately strengthened, and vested with the responsibility of keeping the state records correct, can become a real game changer. The postman used to be an important part of the society, and has been immortalized in the arts – Rajesh Khanna riding that bike and singing the immortal ‘Dakiya Dak Laya’, in ‘Palkon ki Chhaon Mein’, or the adorable Thanappa in ‘The Missing Mail’ by RK Narayanan. As a keeper of the records, he might regain that bygone glory. That is his concern. My own eyes, however, since that day, have taken to this dream, that, someday, thousands of his colleagues would make the strides of this welfare state very surefooted – just the way that solitary postman was on his beat in the narrow lanes of old Meerut! 

Wednesday, October 14, 2015

On Election and Religion


So we just wrapped up the second phase of elections to the upper two tiers of the Rural local bodies; the last phase to be held in my subdivision. It was peaceful, although the papers would not say so; the worst part of our job is that the biggest of our achievements are 'non happenings' - the riot, the booth capture or the caste battle that could have been. While an even more blood-fraught election to the lowest tier remains still to be seen through, and the 'guest duties' in other subdivisions remain, still, as I sit at the ballot box receipt centre, waiting for sweet peace-out, all sweated out and disheveled from two days of almost non stop work, I can afford to reflect upon it with some satisfaction. It won't be a long article - thumbing out on a phone is not as easy as typing on a computer. Just a couple of interesting realizations that I had.


Firstly, there is this ironic realization that how the foundations of the famed Indian democracy - the elections - are steeped in so much authoritarianism. Elections are the ultimate manifestation of vaunted 'steel frame'. Ever since I have joined the service, I had seen magistrates and police trying to keep the peace the 'peaceful way' - that is coaxing and begging with the troublemakers. This policy of appeasement keeps peace at the cost of justice - by robbing the silent Peters to pay the vocal and disruptive Pauls. Officers euphemistically call this deference to street politics 'respect for democracy'. However, in reality, it is just a capitulation to political powers who have a big say in the service conditions of the law and order machinary. However, come election, this hold is somewhat weakened by the model code of conduct. Plus, the consequences of any disruption during the election is quite great. So rusted law and order machinary of the state gets oiled and greased well. Street politics is not pandered to, as a policy. The street politicians who fail to realize this learn it the hard way through swollen posteriors! Never seen such widespread use of Sections 129 to 132 of the CrPC. The rod of the State is used quite well to plant the flag of democracy in what Dr. Ambedkar rightly called India's essentially undemocratic soil.



Second was realization of how deeply is the tolerance of intolerance ingrained in our society. Yes, that is a paradoxical term - tolerance of intolerance. Yet, it is what it is. Tolerance in our society is not born out of an inherent goodness of heart, but out of the cold war era doctrine of 'mutually assured destruction' - when one's adversary is so strong that conflict is too costly to justify it, and tolerating each other is the best survival policy for both. Liberalism is mostly, by it's inherent nature, not muscular. So it is mostly the sane liberal voices that are stomped out, and the ground is left bare for the uneasy teeth bared, fists clenched equilibrium between the intolerant biggies. That is why the average urban Indian finds that he has to face restrictions on many of his personal choices; restrictions hard to imagine in any other country which calls itself civilized. Yet, paradoxically, he finds that he has to acquiesce to tolerance of all stupid whimsical acts, if those acts are in the garb of expression of religious or caste expressions. Mostly, as agents of the State, we are forced to turn a blind eye to the plight of the people we have sworn to serve, in order to allow assorted hooligan groups their 'democratic right' to wave their ritualistic d*cks in our collective faces - of the society and the State. (It being the onset of this festival season, I, along with the rest of the 'State', am, in a way, preparing for that, once more!) Well, at least for the State, during elections, the shoe is on the other foot! The law and order machinary suddenly transforms into a ideologue group of itself. The model code is our holy book, and its interpretation is very flexible, much like what is done with the religious books. So like religious zealots we go about destroying their posters, their camps, their offices, their convoys. I got the opportunity to use the public address system on my vehicle to threaten 'whomsoever it may concern' with very dire consequences! We charged into habitations at nights with convoys of force, sirens blaring, to show that we meant business. However, what was surprising was the acquiescence of the generally hostile public. Overheard a village elder tell his young charges - "Chunaav mein police prashasan ke saamne na padiyo! Pagla jaave hain saale." (Don't get in the way of the law and order machinary during elections! They go f***ing mad.) 



Pretty much the way we speak of these pesky religious processions!











[D*cks = Ducks - seriously ;) ]

Thursday, January 8, 2015

Is the Pen heavier than the Sword??

First of all, let me explain the long absence from writing. I would blame my job. In this vast canvas of activities, both economic and some uneconomic, the government has the mandate to do the residuary work – anything which the market or the society finds too unrewarding to be bothered with. Within the residuary activities given to the government itself, the Revenue Administration takes care of the residuary tail. Things which no department owns as its own tend to roll up to this door. One of my batchmate in the Police said – everyone’s bastard is the Police’s baby! In this state, we share this responsibility with the Police. Then there are some issues which do not become even the police’s babies – these changelings are always crying for attention, often more than our own legitimate ‘babies’. Needless to say, as long as one’s conscience is awake, one cannot say one has completed one’s work for the day. So these are the moments, when one has smothered the conscience, that one can get some time to write!
The issue that made me smother the conscience this time is this strange belief which our society and State have incorporated in their working. For the want of a better term, I’d call it the Doctrine of offense and reaction. We as a nation labour under the idea that giving offence to a person is a greater wrong than any violent act the person so offended commits. Religionists offended by art, political persons offended by political acts, ‘aam junta’ offended by a ‘non-responsive’ administration – the acts of violent reactions to supposed offences keep on growing, and keep on occupying a major chunk of the working hours of the Administration. If my memory serves me right, this trend has grown exponentially in the past ten years, and seems to be getting stronger every day. How did it start? May be some kind hearted, lazy, or politically dominated police officer or magistrate, on an off day, chose to overlook some act of vandalism sometimes back as an acceptable reaction to the offence given. May be it was just a tactical move by some innovative official – it was easier to silence that one source of offence than to do the right thing and chasten the hooligans. Anyway, that tactical mistake has now grown into strategic proportions – the society now speaks of various laws that curb various non-violent activities that may be deemed offensive by particular sections of the society. It has now seeped into official language of the law and order machinery – how, during ‘this festival’, ‘that section’ of people can be offended, by ‘this thing’, and being a state of ‘religious fervor’, they can be expected to ‘do anything’, hence care should be taken that nobody offends them (this is an English translation of phrases in an official letter in Hindi – I am not kidding!) So, as a State, by our action, as a society, by our inaction, we have created this monster of intolerance and accepted it as fait accompli.
The world might not be inherently just, but it is, most definitely, inherently logical. Illogical constructs cannot be sustained for long – no matter how appealing they may sound or feel. That is why the most well-meaning, ‘let them have cakes instead’ type, judicial pronouncements, enhancing the ‘scope of the right to life’, fail. The doctrine of offense is as unsustainable, as it seeks to curb something which is not a physically manifested phenomenon (offense), instead of the more logical, physically manifest phenomenon (violent reaction). Psychology has had a long debate on whether psychologists should try to understand thoughts or behavior. It has been largely settled that, being manifest, behavior, if monitored and measured, gives the discipline of psychology objectivity and the freedom from personal bias that any discipline wanting to call itself a ‘science’ should possess. Now, law never claimed to be a science. However, even law cannot be just without these two attributes – objectivity and freedom from personal bias. That is why, like the psychology debate, the only logical solution to the question whether the law should proscribe ‘thought crimes’ or ‘action crimes’ should have only one answer. Not only is the idea of criminalizing ‘giving offense’ illogical, it also flies in the face of the most Fundamental Right to Freedom. While the readers of polity might say that this right is subject to ‘reasonable restriction’ by the Constitution itself, only a practitioner, whose responsibility is to enforce that reasonable restriction (yours truly!), knows how difficult it is to define what’s reasonable. When the reasonableness is not defined, the line between the right and wrong, between the victim and the offender gets blurred, and mischief mongers, of all political hues, who gain from general anarchy, start infesting these murky zones. Within these legislative grey areas, the executive erects temporary barriers, as per the personal tastes and the political interests of the incumbent – what may be deemed permissible by one person on that chair, may be deemed proscribed by another person. When someone aggrieved by any such decision moves to the judiciary, the same subjectivity continues, at a larger scale. A single order from the higher Judiciary may draw the lines at location much different from where some Collector or SDO might have drawn them, in their best judgement. As I have described, the dwellers of these murky zones are not your average law abiding citizens, but the persons who generally look for, and revel in, lawlessness. Hence, enforcing these judicial orders becomes another headache for the executive. A single ‘Black Swan’ judgement can rip apart ages of peace cobbled and patched up by the executive. Courts have held that customary religious practices should not be deemed public nuisance. Courts have also deemed noise from religious places as nuisance. This is just an example of legal tightrope walk the State has to do in order to mollycoddle religious (and other, often illogical) sensibilities.  Besides the fact of moral and legal unsustainability of this doctrine, there is the additional fact of fiscal unsustainability. The State does not have just enough force and firepower to prevent all the ‘offence-giving’, especially as the threshold of what is deemed offensive is being continuously and competitively lowered. In 1971, one Company of trained and motivated force could stop two battalions and one mechanized infantry brigade at Longewalla. In this year, I have used one Company of force to keep the peace in a single village during a religious procession. I have also used the same strength of force to allow Food Safety teams to collect two samples of cooking oil from suspected adulterators! If this is not tragicomically unsustainable right now, I’m sure the limit is not too far.
Another idea that goes along with the doctrine of offense is the concept of communal and emotional issues. From my experience of speaking to the most rural of rural populations, I can say with full surety – none of these so called ‘offensive’ issues really comes from an emotional reaction. All this violence is not impulsive, but instrumental. Most of it is well thought and carefully rehearsed political agenda. Judging particular sections of population as ‘religious fanatics’ or ‘emotional idiots’ is insulting their intelligence. In most cases, it is a studied game theory response – the most profitable strategy in the face of the present state policy. People now brandish this threat of taking offence very openly – in order to further illegal acts under the garb of public sentiments. Installing a small religious structure overnight, or putting a small bust or statue of some ‘Mahapurush’ (hero) is the weapon of choice for grabbing choice lands otherwise inaccessible. Even the police and the administration have got well versed in the religious rituals and algorithms – and are now using it to good effect! Recently an illegal religious structure that was being put up thus, solely for the purpose of taking offence and then gaining political mileage, was removed because the administration, with its knowledge of religious rituals could logically argue that since steps A,B, C etc have not been completed yet, your structure is not religious yet, despite it appearing so, and hence, logically, you are not allowed to take offence on its removal! This argument, and some other steps, which shall form the subject of a post retirement book, led to defusing of a situation which could have otherwise easily been this month’s national headline. In many enforcement related cases, where the State might has already been atrophied by the unofficial moratorium on near lethal force, the doctrine of offence is being used as a weapon of last resort against the most restrained use of force, for which even the excuse of being ‘terrorized by the State’ would not hold water. Those being enforced upon would push their ‘leader’ to the front – so that even a push or shove that happens, when the police has abandoned their guns and batons, can be deemed ‘offensive’ to the group as a whole, giving the ‘victims’ an excuse to run riot across the city, giving the administration a new issue to control. One can see the effects – how taking action against godmen has become so difficult. The doctrine of offence has become a threat to the sovereignty of this State itself.


The mandate of the State is to be the monopolist in the exercise of legitimate force. The powers that benefit from anarchy do not hold back their punches, and pursue their agenda with full scale violence. Violence may not be active – it may be passive – as in road or rail blockades, which are incorrectly labelled as ‘peaceful’ protests by our anti-establishment press – incorrectly because although the perpetrators are not indulging in active violence, the effect is the same – someone dying in an ambulance stuck in the blockage, someone losing money in the delays – plus there is the implied threat of real violence if, say, the loco pilot chooses to do the right thing and runs over the ‘protesters’! As the situation stands, the State has already lost a lot of its effectiveness by unilaterally abjuring from real forceful enforcement. If this doctrine of offence is allowed to proceed to its logical conclusion, the society would stagnate – for every step taken in a new direction scorns the status quo, the reverend, the unoffendable. Sigmund Freud has said - “The first human who hurled an insult instead of a stone was the founder of civilization.” Every stone hurled in reply to an insult is thus a retrograde step, back to our beastly past, a slow unweaving of the fabric of civilization – and we just do not know what the tipping point might be!

Friday, June 20, 2014

The Servant of the People

This may be my most politically incorrect article. Well, to hell with it, for what is ‘politically correct’ but a politically correct way to address a hypocrite.
What is the need for a State of any kind? Usually, this is the first thing which is taught to any freshman civil servant. While the more evolved explanations are quite abstruse, and, in my humble opinion, pretentious, the basic explanations point to just one reason – to create a source of legitimate force to right the wrongs.
Righting the wrongs itself is a tricky topic, unless we are clear on what constitutes right or wrong. In my view – wrong is the absence of justice. What is justice? In the most simplistic way, justice can be framed in three paradigms – one, where everyone has in proportion to one’s ability / might; two – where everyone has equal, and three – where everyone has in proportion to one’s need. All three systems have a logical self-containment, and a good set of moral arguments to bolster them. In fact, all three are actually practiced, if imperfectly, in various social institutions of the modern society – the first in most free economy markets, the second, in most modern welfare states, and the third, in most modern families. The first system is highly sustainable in itself – the strong will continue to corner most of the resources, and the weaker shall keep perishing. It has been described as the system of ‘matsya nyaya’ (literally – fish justice – the big fish shall eat the small). Needless to say, it is an inherently violent system. However, the other two paradigms of justice are against natural order of things – the stronger persons under the matsya nyay paradigm shall end up losing, and weaker end up gaining, and hence, there shall always be a tendency of the relative losers under the system to fight and take away what was ‘naturally’ theirs to begin with. Thus, there is the need for the presence of some deterrent force which may prevent the strong from preying on the weak, on the threat of violence. To make the plot more interesting, we add to this the human touch. While the small fish of the sea may be easy prey for the bigger ones, weaker humans often have a tendency to unite and resist the depredations of the stronger. Such resistance is often bloody and violent.
As it may be seen, both the enforcement of matsya nyaya and the conduction of the more ‘evolved’ systems of justice require the use of violent force. One thing about violence, when it is used, is that it is materially destructive. It may throw up a victor, and a vanquished; but both end up losing something – and the losses may spread to persons who are not even party to the violence. So, while the threat of violence was necessary to sustain the society, the act of violence itself was destructive. It is a classic conundrum, very aptly described by the great poet Ramdhaari Singh‘Dinkar’ in his poem, ‘Shakti aur Kshama’ (Power and Mercy)
सहनशीलता, क्षमा, दया को
तभी पूजता जग है

बल का दर्प चमकता उसके
पीछे जब जगमग है।


 – the crux of which is – in order for one’s abjuration of violence to be seen as sincere, the threat of violence must be very real and credible. Thus, there was a growing realization of the need for a repository of violent might so strong that its threat of violence would be universally credible – and hence, universally obeyed. This was the bloody origin of the ‘State’ – an institution into which we, as a society, vested our right to indulge in violence on our behalf, as we ourselves, as individuals or as small groups, abstained from it. It may be seen that states are the legitimate repositories of coercive power – not only against their subjects, but even against their external counterparts. In both these arenas – internal and external, the actual use of violence is gradually declining – internally by the reliance on the penal laws, and externally by the doctrines of mutually assured destruction – thus, the credible threat of violence is making the world go round.
Over the time being, the system of deciding that who shall man the apparatus of the state changed. Initially, in the days of monarchy, the offsprings of the incumbents were expected to man the apparatus after them. Gradually, some form of representativeness was involved, and thus, in today’s world, most of the advanced civilizations have some or the other form of democracy – where all the key posts of the State are manned by representatives of the people. Almost all the persons in the employment of the state are now deemed to be ‘public servants’. This whole piece deals with what, in my opinion, was that supposed to mean, and what it has been wrongly construed as by the majority of persons – mostly lay persons, but also some of the intelligentsia with vested interests.
There was recently (around a year back) a ‘debate’ in the pulp media about redesignating the important offices of the State in a more deprecating style – for example, making the Prime Minster into the ‘Prime Servant’, the Chief Minister into the ‘Chief Servant’, and a host of analogous inanities. The logic given was that the holders of these offices were ‘public servants’, and hence they should wear their ‘servitude’ on their name plates! There is the increasing use of calling the State revenues “tax payers’ money” – although, by that analogy, the restaurant revenues should be called “diners’ money” and the movie hall earnings, “patrons’ money”. The idea is to run down everything connected with the state - and the idea met with quite a strong approval – from people who felt that their public servants were getting too masterly in their relationship with the public, and that there was a strong need to cut them to their size. Is the public opinion right in this case? My own vested interest as a civil servant aside, I feel this idea stems from the fact that most of the public as well as public servants have forgotten the dichotomy between the public offices of the state, and the holders of those offices.
To explain the above mentioned idea, we shall expand upon anther question posed in public debate around the same time – is the Parliament above the ‘people’, or below them? We can expand upon this question and make it into a wider one – Is the State above the people, or below it? While it may sound like a value based argument, in which you can take either side depending on your orientation, in reality, there is only one logical answer, which rests on the fundamental function of the State. In today’s world, the State is expected to do much – including things like feeding supplementary food to malnourished babies, to operate Railways and Airlines, to manufacture bottled water and what not. However, deep down, the raison d'etre of the state remains the same – to be the monopolist in the exercise of legitimate violence, in order to make the existence of the modern society possible. All the other functions of the welfare state, or the nanny state, may be equally important to you, according to your location in the political spectrum from left to the right. However, this fundamental function of the state is not dependent on the ideology – it is an absolute fact. Seen in this light, there can remain no question about whether the State is above the people or below. For if the State is not above the people, there is no reason for the existence of the State. Multinational NGOs can do well to ‘serve with a smile’ and bring us all the welfare we need. However, the big arbiter, who is supposed to keep the people away from an internecine war, must, by the very reason behind its existence, stay well and truly above the citizenry.
What then about the democracy, and what then about the public servants? Therein lies the dichotomy which has been ignored for long – the dichotomy between the office and the holder of the office. The person holding the office of the Prime Minster is a public servant, but the PMO is not subservient to the people of India. All the IAS officers in the country are public servants – however, the Collectors and District Magistrates are not subservient to the people of their Districts. The idea of being subservient here means ‘taking orders from’. The procedure about who takes orders from whom is laid out clearly in the Constitution, the Rules of Business and similar enactments. This dichotomy is still clearly evident in the Courthouses of the country. The seat of the presiding officer is usually a few feet above the ground, where the parties and their counsel stand. It signifies the majesty and the supremacy of the Court over those who have assembled before it to resolve their disputes. It is made clear that it is the Court which is above the public, and not the presiding officer. Rules against contempt of Courts are made simply to reinforce that absolute authority. According to the rules, even the presiding officer may, by a behavior unbecoming of the office, commit contempt of his own court! Unfortunately, in India, contempt of Courts is the only offence in which an assault against the state is viewed more seriously than an assault against any lay person of the public. Most developed nations have laws to prevent assault against their law enforcement officials. ‘Cop-killing’ is an offence which is deemed much graver than simple murder in the United States, as it is acknowledged that the assault on the law enforcement machinery of the State is more dangerous than the assault on any private person.
Much of what is wrong with the country today can be ascribed to the waning power of the State. The State had but two basic duties – to the common people – it promised basic safety of life and limb, and to the economy, it promised the enforcement of contracts. In both these areas, the sword arm of the state has been weakened to the extent of ineffectiveness. For reasons described in the later paragraphs, the deterrent power of the police has been steadily eroded, and hence, the preventive aspect of crime control is compromised. Even in the punitive aspect, the investigation is often steered by back seat drivers, and, in case of rural crime, it has to content with various caste and identity groups, which shall stop at nothing to ensure that guilty of their ilk shall never be found out. This pressure politics may often take the shape of faux Gandhian ‘protests’ – alleging that the police is picking out on particular castes – which, in a way is unavoidable, since most rural crimes have a caste angle to them. In any case, any exercise of the state might in the performance of state duties is painted as a ‘people versus state’ conflict in the popular discourse. Similarly, in the case of contract enforcement – the ultimate sanction that any court can provide against a defaulter is the recovery of the judgement dues as ‘arrears of land revenues’. Now, the exaction of land revenues was a serious business some 60 years back. A lot many of the movements during our freedom struggle were sparked off by it – the Bardoli Satyagrah for instance. Even the blockbuster Oscar nominee ‘Lagaan’ had the Hindi word for this tax as its title. In those days, for not paying up the arrears of land revenue, one’s properties could be attached and sold off in the market, and one could end up locked up in the revenue lock up at the Tehsil, till the dues were paid up. Hence, when a court ordered the dues to be collected as ‘arrears of land revenue’ – it used to mean serious business, and hence, the money would usually be paid up by the defaulter before it came to this serious step. However, these days, the collection of land revenue dues has become a very placid affair. The Collection Amin goes to the person’s house, knocks on the door and begs for the dues to be paid. If the defaulter’s heart melts, he may pay out a part of the dues. Else it shall be collected the other day. The only weapons left to the collection authorities are ‘naming and shaming’ of the defaulters on the Tehsil notice Board, and denial of their Arms License clearances! (It is a big deal in Uttar Pradesh.) No doubt more and more people commit all sorts of crimes and defaults – they are beginning to understand they can get away with it.
The most important cause of this this development is that the whole sword arm of the state has gone weak, due to a multiplicity of reasons. Since the ‘engagement’ with the ‘public’ by this arm is mostly in an adversarial situation, the arm gets mostly bad press. However, the situation has worsened in the decade gone by. Now, the press actually tries to have its cake and eat it too. Both sides of the argument are being taken equally well, without any sense of contradiction or cognitive dissonance. In case of the August-September riots in Muzaffarnagar, a lot of criticism was heaped on the administration for not taking ‘hard steps’ to stop the rioters. Hardly a week after these riots, when instigators tried to do a Mahapanchayat in Meerut, the administration clamped down on the riot instigators. Those aggrieved by the crackdown resorted to pelting of stones on the policemen. The police responded with a few aerial rounds of fire (not allowed by manual, manual insists on firing for effect), and some weapons were trained on the rioters. The press showed this as “Bullets vs. Stones – is this just?”. It was as if they expected a duel, instead of riot control! However, the thing which is most influential in weakening the hands of the field staff in law and order situations is the adverse scrutiny by the judiciary and judicial bodies. Increasingly any use of force is being deemed excess; any loss of life on the sides of the troublemaker is deemed an aggression on human rights. Unsubstantiated media reports are being taken as basis for suo moto cognizance of cases. The judicial machinery, even at lower levels, is exercising its prerogative under CrPC to register cases of murder against the District Officials, when the police reject such motivated FIRs. While it is true that few of these cases do result in any conviction, but then, it is hardly the culmination in conviction that an official has to worry about. The slow movement of cases in the judiciary, with one carrying the tag of a ‘murder accused’ is punishment enough for a crime which has not been committed. These trials may go on for decades together, and the newer personnel are noticing how their seniors who took the call to use force have fared. After all, the bargain is quite clear – get transferred / suspended for inaction, versus get implicated for murder by taking action. The choice is not so difficult to make. To reverse this, the attitude must change, on the part of the judicial bodies. When a Court decides to register a case of murder on the law and order machinery, it must ensure that indisputable evidence has been brought on the record by the complainant. It is not a case of Judiciary versus the Executive, but of State versus anarchy. After all, the prerogatives and writs of the Judiciary run through the arms of the executive only.
Another reason why such tendencies are on a rise is because the state is deemed to be unresponsive to genuine grievances addressed peacefully. This has a certain degree of truth. There are certain constraints, budgetary and human, which prevent the state machinery from delivering to full satisfaction. Hence, peaceful submissions may not be getting full response. Hence, people resort to marches, rallies, stone pelting and other sorts of disorders to grab the attention of the State. However, even this mode of grievance redressal is not good. It is true that disorder has been successful in attracting the attention of the State to the problems, but the growing reluctance to quell these disturbance by the ‘stick’ has been leading to a disproportionate amount of ‘carrot’ being diverted to those creating disturbance. This leads to even greater deprivations to all others. Now the others are in even more dire straits, and they have an example of the successful wresting of state favours by disorder. Thus, it only foments more disturbances, and treating even the ‘just cause’ disturbances with kid glove is wrong.
One big effect, and also a cause in itself, of rise of law and order disturbance is the rise of intracity ‘warlords’. Basically starting as small time leaders of political / criminal world, they have occupied the ‘muscle power vacuum’ left by the State. When rioters ran amok all across India during the riots related to some statement by a fringe Godman in Punjab, the administrative machinery chose to play safe, for all the reasons given above. It was a call given by a 'great political leader', to ‘teach the rioters a lesson’ in a way that is the trademark of his 'great party' that brought the disturbance to a halt the next day in the city of Mumbai! This sort of awe should be commanded by the State, not by political leaders indulging in muscle power based politics. When power has been ceded to these people, invariably it would lead to situations which would be deemed as law and order violations by the State, but for these people, it is simply business as usual. Ironically, these leaders are often more efficient in quelling riots, since they are not as amenable to Human Rights inquiry, as the state is!
One side effect of the democratic politics of the country is that the political leadership of the nation is directly responsible to the people. That is a very good thing, as it makes the top echelons of the government sensitive to the issues of the lowest stratas of the society. However, here also, there is an increased sense of confusion between the office and the public servant occupying it. There is a perverse pressure to appear sensitive, at the cost of being professional. In every scene of crime or calamity, the thing which seen is the rank of highest official who has ‘visited’ the place. Even the media dedicates disproportionate attention on who visited / did not visit the site of crime / calamity. One thing needs to be borne in mind – the officials – either elected or appointed, are no deities, whose mere appearance on the site will lead to dispensation of some boons or the righting of all the wrongs. The laws of the nation have defined roles for everyone – the crime scene is to be investigated by a Sub Inspector of Police – and the higher echelons are there is simply see that he does that in the right spirit and manner. The appearance of the Superintendent, the Collector, the Commissioner or the Minister himself does not speed up the investigation – on the contrary, it impedes it, as the local police get busy in arranging for the high profile visits. Moreover, these high profile visits to site have two distinct perverse effects. Firstly, all the victims of similar crimes expect that the same courtesy be extended to them as were extended to the Joneses next door – and there aren’t enough man-hours in the top echelons of the government to satisfy that want – even if the people at the top left all their other jobs and worked 24 hours a day, doing just site visits. Hence, it would lead to resentment. Secondly, and more importantly, once the public starts to parley with the Collectors and Commissioners ‘on equal terms’, they start to equate themselves to them in a hierarchical sense. They actually start treating the professional subordinates of those officials with contempt – what is the status of a lowly SI, when one has spoken with the DIG of police himself! My call against ‘treating of public as equals with higher official’ may sound quite offensive to a majority of the readers, but the truth is that I write this in the context of rural northern India, which is deeply hierarchical – and the subordinate of any peer is treated as subordinate, and any subordinate is treated with disdain – it is seen in the way the servant boy at the tea shop is treated by them. While our sentiments may get hurt by the deeply feudal tenor of the article – it must always be borne in mind that we are referring to a society where genuine rape cases are being swept under the carpet in the name of ‘panchayati samjhauta’ (informal village agreements), while the new draconian women laws are being used to fix opponents in the Panchayati elections! It is a society with 16th century sensibilities, but exposed to modern technology, modern political awareness and modern laws – a very dangerous cocktail.

In the end, it boils down to a simple question. If every action of the State is seen as a state versus people clash, then for whom is the State working? The trouble is, the beneficiaries of state actions tend to stay silent, rather than speak out. There is no rigid class of the beneficiaries of state action – everyone gets some benefit from it. In the billions that live here, even if one looks out for the interest of millions, there will always be thousands whose vested interest will be under threat. By choosing to highlight merely these conflicts, the media has always made its anti-establishment credentials clear. What is lamentable is the silence of those whose interests were being defended by any particular action on any particular day. Perhaps they assume it is their right to get the said services, and they would not be wrong. However, in the end, it is a democracy, and the organs of the state must be nurtured by the masses. For already, the people are beginning to realize the ineffectiveness of the threat promised by our penal laws, and have started taking recourse to primitive violence to right their wrongs– just the way it was in the days before the rise of States – for the human need for justice does not wait for ineffective mechanisms to rejuvenate. Now is not the time to emasculate the State further, but to empower it to tackle this descent into anarchy, and to reverse it. For a ‘servant’, the nation does not need a fawning butler, but a strong charioteer. 

Monday, April 21, 2014

The Bloodless Revolution



[THE VIEWS EXPRESSED HERE-IN ARE STRICTLY PERSONAL, AND DO NOT REFLECT THE VIEW OF ANY OFFICIAL ORGANIZATION.]

Having been born in the wrong sex, I shall never know what it feels like to birth a baby. However, I should guess that taking part in the management of a General Election in India might come very close. I must clarify at the beginning itself that I was not the part of the core machinery that actually conducted the elections. I like to think of myself, in the Game of Thrones analogy, as the High Lord of Bells and Whistles. I shall dwell more on that later. However, I was privileged enough to be in close contact with the core team, and thus I can substantiate my statements with some level of authority. So, first of all, let me substantiate the child birth analogy.  There is the long period of considering and planning, and the contemplation of the sheer inevitability of it all. Then things start to gain momentum, as more and more of one’s time is diverted from the ‘regular’ things that one is supposed to do, towards the Election efforts. Soon the ‘appearance’ starts changing – the Revenue Administration Officials shed their ‘peacetime’ designations and don the election related designations – the Collector & District Magistrate becomes the ‘District Election Officer’ in most of his/her correspondences and addresses. Then one find day, it is ‘announced’ to the world at large, though they may have already known it, for some time! The last month and a half are especially torturous – days and nights merge into one for the personnel involved – tempers become short, patience runs thin, and in the end, most of us do not care what the result is – we just want it to be over. Finally, on the poll day, the most painful of all, the process finally culminates, and the team falls back, exhausted, but satisified with what has been achieved. My profession also does not allow me to watch seaborne attacks of the type that felled Pearl Harbour - but watching the polling parties form, train, load, depart, perform and return to the base came quite close.


How did the simple process which, in its most basic form, should be as simple as a show of hands, become so similar to a war level mobilization. Is everything being done right? Or do we need to make some fundamental changes in the way we do these things. That is what is going to be delved into in the rest of this article.

The Tail of the Dove

Suppose you are on a long distance journey on a train, and you have a confirmed berth, which you have paid for, and are justifiably relaxing on. At a wayside station, a commuter gets in – this is a common scene on various routes passing through the Hindi Heartland. He requests you to kindly make room for him to sit, as he is going to the next station, some half an hour ahead. Some may be annoyed, but most of us, being groomed in the Indian ways, would let him have his seating space. After all, it is just for the next half an hour. The guy may actually provide an interesting experience. Let us tweak the scenario a little bit. What if the commuter then demands that you feed him out of your victuals, and let him have your blanket and sheets, and that he intends to ride out for some 5-6 hours, and not the half an hour he had promised.  What if as soon as the commuter alights, another commuter comes in, with the same ingratiating smile, and the same promises as before. What if your whole journey becomes a long party, where you keep hosting these commuters, at short intervals.  Further, what if your whole family of three was having to make do with a single berth that you had got confirmed with difficulty, and hosting the commuter was actually making you and your family very uncomfortable. Finally, what if the commuter has asked for your berth not on the basis of a request, but on authority, and you have to accommodate him, kicking your kids to the compartment floor in order to make way.
Elections, in most places, are part time events, organized and run by the lower level administration, with only the basic framework being designed by the National or State Election Bodies. Our own laws were framed with something similar in mind. Elections were the first area in which the now much abused concept of ‘dovetailing’ was used – using the resources of the local machinery for the various functions of the election – as creating a separate infrastructure for holding election woud have been very cost inefficient. However, with the passing of time, given the peculiar situation in which an average Indian voter resides, the process of holding elections has come way past being a part time affair. In fact, the core process of election – taking nomination, preparation of the ballot paper and the voting machines, the setting up of booths, the dispatch and reception of the polling parties, the actual conduct of the polling, and the counting – the backbone on which the elections are held, are actually taking less than half of the human effort that goes into conduct of elections these days. With the renewed emphasis on the deepening of democracy, the electoral registration process has evolved from being the ‘counter in the office’ enterprise to a full scale outreach program, that may well run for more than 5-6 months in a year. For this exercise, various government and quasi government employees are drafted as Booth Level Officers (BLO) – one of most thankless jobs ever designed. For the whole duration the electoral registration is open, this guy must work part-time in the evenings, beyond his day job, and on the weekends, making visits to the locality to get the potential electors to get enrolled. Potential electors who are finicky – who might not be able or willing to produce all the documents needed for their registration, but still who would not desist from questioning the integrity and affiliations of the BLO when any senior officer comes visiting. These BLOs have to work for almost all Sundays over this 5-6 months period, for a princely sum of Rs.5000 as ‘honorarium’ – because it is technically an ‘honorary volunteer’ service that they are rendering. Similarly, the whole of the Revenue department machinery has to work on the back end of this system, without even the pacifier of an honorarium. As the election approaches nearer, the basic work of the Revenue administration is displaced by Election work. The grievance redressal fora close first, the courts next. The monitoring of the government Departments goes out of the window, as the Departments themselves are converted into one or the other charges related to Election. The PDS system gives up all work to arrange the fuelling of Election Vehicles, the Education Department becomes the Booth and Polling Personnel Department, with the SSA and RMSA functionaries manning civil engineering projects to rectify the schools upto the EC standards! Some of the Block Resource Persons (teachers who are supposed to be master in their subjects and are appointed to teach the government teachers to close any gaps in the teachers’ knowledge base) actually complained that since their joining, they have actually worked more hours on election duty than the hours they have put in their core job! Given the fact that the Election Commission plans to get more proactive in the coming times, may be it is the time to consider a dedicated workforce for Election work, on which the non-core work, such as enrolment, and motivation and facilitation, can be given off. There are a number of adequately qualified persons who would be willing to take this job for the sum on the offer, and their services can be at reviewed on the basis of the fidelity of the electoral roll under his command. This, of course, would require an amendment in the statutes. However, if more involvement is the need of the hour, then these steps definitely need to be taken, for the dovetailing can be done only as long as the tail does not get larger than the dove itself!

The great Bull Whip & the Cat-o-nine-tails

Election is perhaps the only time, other than a national emergency, when, in effect, the administrative machinery of the State takes up a unitary form instead of a Federated one. All the DEOs, and the staff under them, get deputed to the Election Commission, who control them through the office of the Chief Electoral Officer of the state concerned. Everyday, mails rain down from Delhi to the State Capitals, from where they are rained down to the DEOs, and from there to the various Officers incharge of the subjects. The Commission, it appears, is a rather shuffling commander for such a multitier army. First of all, there is no management by setting of objectives. The top decides both the objectives and the methodology by which it shall be achieved. To make it more interesting, it can change either at the drop of a hat. Students of supply chain management shall recall The Bullwhip effect. How asymmetry of information sharing along a multitiered supply chain can lead to huge fluctuations in stocks at every level. In case of bull whip effect, the entry point of the information is in the lower levels, with the upper tiers responding to it. In the case of electoral command chain, it is the lower tier responding to the changing command from the top – so the maximum fluctuation occurs at the more fragile end of the string. Plus, there are multiple ‘lower ends’ – each fluctuating at a different phase, depending on what it was doing at the time the latest information change came up. More than a whip, it resembles the legendary cat-o-nine tails! Corresponding to the ‘over stocks’ in the Bullwhip effect, we see a huge amount of effort and resources go waste, and corresponding to the out of stock situations, we see situations not covered by any arrangement, with the things moving on a wing and a prayer! Some of my senior colleagues have suggested that we should be prepared for such last minute changes and be agile enough, like the Armed Forces, who never question the command of the hierarchy. I beg to differ. While it is alright to be prepared and agile, we are not dealing with live, changing combat, but with a planned exercise; an inevitable, periodic exercise. While the foot soldiery is agile enough to change its steps according to the news beats, it is hard to make a non-suspicious paper trail in the reports! When everything would be audited in the course of 3-5 years, and all the contracts and orders made in compliance with the directives are studied, no one shall recall the sense of urgency under which those decisions were made. 

The Unending Event & The Model

As far as Event Management goes, there is perhaps no bigger event than an Indian General Election, with around 800 million eligible participants, out of which upwards of half a billion actually do take part.  However, this is one event with a difference. Normally event management is about paucity of time. Ask any event manager who is overseeing the preparations for a big event, and he would say that he would never have enough time for it. However, during the conduct of elections (and for a month of two prior to that), except for the core team, most of the others in the election work would rather find that the time has become stagnant! The reason for this is the oft lauded Model Code of Conduct (MCC), which is enforced across the areas in which the elections are supposed to be held, from the period of announcement of elections till the end of all election related activities. What exactly is this MCC? In its purest form, the MCC is a gentleman’s agreement between the various political parties and the EC – a list of ‘thou shall not’s of the parties and the candidates to follow during the period. How is the same enforced? Well, there is no legal way to enforce the MCC as such. The EC has not armed itself with any court powers, through which it can haul the violators for breach. It so happens that many of the items prohibited under the MCC are also offences under various Acts, such as the IPC, the Motor Vehicles Act, the Representation of Peoples Act. The MCC simply requires the District Administration to go for registration of cases against the violators.
While the MCC at its heart is a good deal, the idea of its selective enforcement at the time of Elections creates a problem for everyone. As one of my batchmates puts it – “While in peacetime, we speak of political interference in administrative matters, in the election time, via the MCC enforcement, we see administrative interference into political matters!” While the issue of voter bribery, intimidation of voters and the administrative machinery are important issues which need to be dealt with a firm hand, some issues like the ban on posters and hoardings, and the regulation of meetings are clearly not cost effective in terms of ‘clearing up the politics’. A lot of time and effort of the election team is wasted on the removal of these harmless election publicity work – which is ironical, considering that the Administration is then expected to step in the arena to plaster the city with its own set of posters, banners, and hold its own set of public meetings and rallies, under the SVEEP program, to create the ‘election buzz’ that one of its arms has been forced to kill! More troubling is the idea that most of these offences form a part of the MCC, which is enforced only during the election period – thus effectively implying and admitting that their prohibition cannot be enforced in non-election periods. What makes their enforcement possible during the election period?  Just one reason – that for the time the MCC is in effect, the whole administrative machinery is under deputation to the EC, and not to the elected government (which is populated by the very political players against whom the MCC is to be enforced), in the sense that transfers / postings and administrative action against them can be carried out only by the EC. Ordinarily, the political executive should concern itself with the framing of the policies, and the permanent executive with the implementation of those policies. However, in our country, this ideal is observed more in violation. However, since we do have a model that does works, why not extend it to the normal working days, where the transfers and administrative actions are taken on merit by a real statutory body, and not on the whims and fancies of the political executive. That would ensure that there need not be any ‘model code of conduct’ for elections, separate from the ‘real code of conduct’ for the normal life, and it would be much easier, for all persons involved, to both enforce and follow it. Right now, on the name of enforcement, officials are made to go overboard in actually hounding the political candidates, and to find out headline making recoveries of cash or booze, and to slap cases against the candidates, while under the full knowledge that once the MCC ends, all the criminal cases lodged would die a natural death in the absence of someone following them, and the ‘enforcers’ would be at the mercy of the ‘enforced upon’! No wonder that for many, the days spent chest puffing under the name of MCC do drag long. Hence, there is a need to imbibe the major part of the MCC in the daily political life to the country, and to cast off the dregs.

Observer Effect

Peter Drucker has said – what gets measured, gets managed. In the case of elections, however, there is a more apt adage – what gets over measured, gets micromanaged! No, this isn’t about the Commission’s Observers, who come to observe whether the election is being conducted the way it is supposed to be conducted. It is about the way incessant monitoring by the higher command ends up being an end in itself. In Physics, there is a phenomenon known as the Observer effect – how, at a quantum level,the act of measurement itself is powerful enough to alter the measured entityquite substantially. It is very much prevalent in the business of conducting elections. There is a report to be prepared for almost everything that is ever done in the course of election efforts – there are even reports about reports being sent – not kidding! If the sampling method of work-study is taken, a rough estimate would be that around 95% of the time at the District Headquarter Level and around 60-70% at the lower level is utilized solely for preparing a transferring up information in various tables, formats and media. That too under a scenario where the job required to be done changes within hours – in the morning you have a mail to do something ‘urgently’, and then, by the afternoon, a completely contradictory mail comes, prohibiting the same with vengeance. While in the core job, the reports are quite necessary and help the machinery keep time with the grand objective, in the non-core functions, some of the subjects of the reports border on absurd. In MCC related issues, there are reports about the amount of liquor seized daily, and of what type, and in what quantity. How is this relevant – how much whiskey was caught yesterday in some god forsaken part of the nation? Even more curious is expecting a report on this daily, rather than counting it as a one off phenomenon that it should be and is. Then there are reports about the implementation of the Voter Awareness (SVEEP) programs – hilarious. How many gender specific advertisements were inserted in local newspapers? How many people participated in your last rally? The trouble is, in some cases, doing the thing measured was easier than writing a report on them. And then there was the question of ‘periodical online feeding’ – it sounded and appeared like offering some tribute to some mythical demon for feeding. The problem is that in Election (as in almost all facets of schemes and projects being implemented by a large scale workforce, like the MNREGS), the central authorities have made MIS systems for their own convenience. Thus, sitting anywhere in the country, one can monitor the macro level progress of the works – how much premium Scotch whiskey was apprehended in the Haryana today, and how many south facing youth appealing posters were put up in Nagaland this week! These may be touted as models of e-governance, but they are as much e-governance as a palanquin borne by slave boys is an automobile. For an e-governance project to be feasible, it should have end to end connectivity, which needs money. None of the cutting edge level workers, who are seizing the booze, or are putting up those SVEEP hoardings, are given the equipment or training to post the details online. So most of these projects rely on scores of persons slaving away at the keyboard day and night, to maintain the fidelity of the online information. Often, there is a break in the information flow, when the person doing the work gets so busy doing the work to be sending the data for feeding. Then, in desperation, as the deadline for the day’s feeding approaches, someone among the minions realizes that no one is actually reading the data they are compiling, and even if somebody is reading it, it would not really make a difference if they think that 50 litre of booze was confiscated instead of 30. Then we arrive at the new adage – “Whatever gets measured, gets concocted.” The great wagon of election rolls on meanwhile, scarcely caring.

The Lord Giveth, and the Lord Taketh Away

The one thing about elections in India is that every time a new election is held, the Commission garners favourable reviews from the public at large. This rides on the phenomenon of a conscious effort on the part of the Commission to make a positive image of itself, harnessing the same infrastructure which the governments have used to build quite a negative image of themselves. However, like the governments or the courts, even the election authorities have not been able to resist the urge to let our ideals write checks our reality cannot cash. This indeed is a national malady - seeing ourselves, as a whole, to be much more prosperous than we really are. Having our ideals is a good thing, and striving to achieve them is noble. However, tying ourselves to them – or as Sir Humphrey Appleby said in ‘Yes Minister’ – nailing our pants to the mast, is never a good idea. It is these unfeasible ideas that make our officials, who are the cream of the intelligentsia of the nation, appear ridiculous in public by a media whose level of intelligence and understanding is much lower. Courts have been steadily expanding the definition of right to life – recently it expanded to include a half a million rupees a month therapy for the some rare genetic disease, on public funds! Governments have been legislating the same into justiciable rights, never mind the fact that the funds for the same have to be diverted from functions that were deemed very essential once. Similarly, the election authorities have enjoined upon the District Election officers the responsibility for providing all booths with ‘Basic Minimum Facilities’. While it is definitely a good thing to ask for, we must ask ourselves one simple question – where do these polling booths come from? The answer is simple. The ‘day job’ of these buildings is to function as schools; schools of the same area which the booths set up therein shall service to. The second question that then comes to our mind is this – do these booths, which work for one or two days in a year, need these ‘Basic Minimum Facilities’ more than the schools, which function 365x5-5 days (subtracting the days of polling for the various elections). This is a simple question, and has only one correct answer. You can have only as good or bad booths as you have schools. There must be some very deep unresolved issues if the schools are not having the facilities yet – sheer lack of budget, lack of requirement, or vandalism unfettered by a law enforcement arm which has had its teeth muzzled by the courts. Yet, countless reminders have come to all DEOs to ensure that their booths have these facilities, without any details about the paymaster who shall foot the bill. In fact there are multiple directives that require quite substantial expenditure on the part of the District Authorities – videography, webcasting, hosting of ‘celebrities’ for SVEEP, etc. Most of the demands from top conveniently forget to mention the budget. Bills for tentage, videography, vehicles used in the last election are still being cleared gradually, as the budget is received sporadically. The contractors are unwilling to take up election related work – they do so only to avoid the ‘displeasure’ of the District Administration – and only the persons on this side know how hollow that displeasure has become over the years. Some of the more well-read contractors have hauled Collectors / DEOs to Courts, and have got orders for stopping the salaries of the incumbents as long as their bills are not cleared! In fact PSUs like the BSNL have issued a strict letter to all their units to give any facility to the Election Machinery only after taking advance payment.  People speak about limiting the expenditure by the candidates to the election by allowing for public funding of elections. In reality, the state of public finances available for election is so poor that the candidates could very well fund the public expenditure on the election works after allocating their own budgetary requirements!  In obedience of the command of the authorities, the work was done – with no questions asked about the viability and longevity of the work done. How the bill was footed – ask no questions and hear no lies. On top of this, the authorities have the heart to ask the districts to prepare some ideal booths, that go beyond the minimum facilities, and make the voters feel like guests! As the High Lord of Bells and Whistles, this fell under my charge. So, here is how it happened. A few privately run schools ‘volunteered’ for the task. They ‘arranged’ for the red carpeting and the flowery decoration and the tentage. Their scouts ‘volunteered’ to stand in a guard of honour for the voters. The Commission got their day in the papers and news.

SVEEPing the Polls

As the High Lord of Bells and Whistles, I was heading the Systematic Voter Education and Electoral Participation, or, in short, SVEEP program. No, it was not designed to be a bells and whistles program.  As the full title suggests, it was an effort taken up by the Commission to raise the flagging voter participation after observing the voter turnout data in the elections held in the last decade. It is true that the greatest threat to a democracy does not come from an external usurper, but from the slow internal withering away due to mass apathy. Thus, it was clearly that the voter participation had to be increased somehow. What this ‘somehow’ was to be has been a contentious topic. As far as I can see from the data, the major abstainees from the electoral process are the urban voters, who, registered in one part of the country, move to some other part, for studies, for work, and similar pursuits. Our current electoral system ties down a person to a particular booth – if he is not there on the day of the polling, he is not allowed to vote, unless he is one of the few privileged ones to hold the postal ballot or proxy vote, and believe me, the price of that privilege is way too high. Then, there was definitely the issue of political disenchantment of the middle class, who started viewing politics as an area best left to the politicians. Voting day is a paid holiday, and it takes tremendous will power for the middle and upper class to spend it standing in a queue with 1000 of the sweating, underclass, in a ramshackle building, which has a hole in the broken pot for a toilet, and a hand pump nearby for drinking water, to exercise their franchise. So, there were three clear lines of action – 1. To start, at a fundamental level, to design a process of voting that uses the modern technology to free a large number of migrating urban voters from the confines of the booth, 2. To improve the infrastructure at the booths to the extent possible – as has been explained in the preceding sections, it is not very much possible to fundamentally transform the physical infrastructure of the booth, 3. To make the idea of voting ‘cool’. The Commission, however, took up only the last two routes, totally side stepping the first, and according to most of our judgements and surveys (yes, we did that too!), the most effective step. Was it really so difficult? This year 18 Crore were allotted to SVEEP – all for the programs under the third step – information, education and communication. On the similar scale, the election Commission of Gujarat had rolled out an onlinevoting system, spending Rs.37 Crores only. The impact a similar initiative at the national level could have had would have been dramatic. There are many detractors of online voting – saying that it could lead to booth capturing on a large scale via hacking. All I have to offer is that if we can trust the internet with our life's savings and with transactions worth millions, we may very well offer it a chance to record our mandate. Well, leaving aside this point, we shall see what happened of the two other lines of actions, that had been proposed by the Commission. Somehow, down the line, even the booth facilitation point was sacrificed on the altar of the ‘Doctrine of Necessity’ – there simply was no way to make a polling booth seem like a place to be and hang around – except for a few booths made into ‘Ideal Booths’. So finally, it was all about information and motivation. For that, as prescribed by the powers that be, we went for rallies of students, face painting, body painting, sand painting, road painting, wall painting, poster competition, poetry competition, meet and greet programs. It was tough, initially. Then we started sharing our reports with the media houses. The media houses were doing voter awareness and motivation programs of their own, and in a much better way than we could have ever thought of doing. We joined their program, lending an official endorsement to their unofficial program. Were we able to educate the average voter about to exercise the right to vote? I’m not sure. We made the flexi boards, the posters, the leaflets, the media insertions, and even hogged the interval display in the cinema halls. Still, on the day of the poll, we received a number of calls from various places, from well-educated persons, who insisted they should be allowed to vote since they held an Electoral Photo Identity Card EPIC – even if they did not have their name in the rolls! Did I fail? I am again not so sure. Many of these persons who were impervious to my teachings would almost surely be ignorant many other things – the name of the Vice President, the number of Fundamental Rights – it is a fact that the average person is hard to educate, especially when he is not overtly paying out of pocket for the education. So, in the end, it all degenerated to bell and whistles, as I had said earlier – rallies, posters, song and dance. In fact, under the searing gaze of the powers that be, there began a panicky race for holding the most humongous events, that could plaster the newspapers the next day – a thousand kid rally one day, a 25 km long human chain the next day. There is an express Commission directive prohibiting the school kids from being used by the District Administration in these events. However, they have left a loop hole – it does not forbid the school itself from doing these things, and, perhaps not surprisingly, the schools always ‘volunteer’. This is justified by saying that we are simply creating a buzz for the coming polls – in hindi – ‘chunaav ka maahaul bana rahe hain’. Well, if it was finally about creating the buzz, then we are going the wrong way. First of all, we removed and destroyed all the promotional displays of the parties and candidates – which were much more colourful and emotive than the sanitized version of buzz that we are constrained to create. Then we prohibited them from holding rallies, and took out our own. We restricted their carcades, and we took out our own car rallies. The idea that a set of non-political administrators, with a bunch of ‘volunteer’ students and some 1.2 Lakh rupees at their command could create a wave for voting for the NOTA option (we cannot endorse candidates, or even issues and agenda), in a way better than the hugely motivated candidates can, with their officially sanctioned budgets of Rs.70 Lakh per candidate, asking for a vote for their ideologies and manifestos, shows a level of naivete beyond description. In the end, the vote percentage in my District rose by 11% and in the Constituency by 10%, and I got a lot of congratulatory messages. Do I deserve that? Most probably no. There has been an almost uniform rise in voting percentage by around the similar numbers in all the constituencies in the area. This rise is evident in even those Districts where the SVEEP program was struggling to take off properly even as close as a week back, as was evident from the uncomfortable looks on the faces of their officials in the SVEEP video conferences! Most probably this rise is creditable to the unfortunate events that occurred around a year back, which led to greater polarization of the votes. Then again, the timings for the polling have been increased, leading to more time for the people to exercise their franchise. In order to judge whether SVEEP, or what was not lost of it on the way down in the translation, was effective, we needed to have some Districts as control groups, where no SVEEP programs would have been held. A statistically significant deviation in the change of percentage would have been evidence of efficacy. Well, for now, I consider the fact that the job I am in in such that both the brickbats (which are far more numerous) and bouquets, are mostly undeserved. So I gracefully accept the congratulations for now, for the tide shall surely turn, sooner or later.


Epilogue

Whatever I have written till now would sound like a one-sided rant against the system. It is partially true – the readers have the mainstream media to turn to for the ‘brighter side’ of the election process – the Discovery Channel is making a mega documentary on the LS Elections 2014 – including a pointed coverage of the summit battle at the Varanasi seat. This article was meant as a supplementary piece – to give the perspective from the side of the machinery that toils hard to ensure the elections are successful – the symbolic human sacrifice that must be buried in the Foundation of any magnificent edifice. Even bigger than our toil is the toil done by the security forces, that move around the length and breadth of states and nations, on short notice – their story would be even more fascinating, and must be told by someone among their ranks, someday.  And no, we are not making too much of our discomfort, because we know it is not too big a price for what we are undergoing. Through these 2-3 months of exercise, we might end up over throwing a government that has been ruling over 1.3 billion people; or, we might end up thwarting a challenge to the seat of power by a new contender. The students of history will appreciate that traditionally the change of power even in bands of nomads some 100 persons strong led to copious bloodshed. The sheer fact that a group 1.3 Billion strong would get a new government through an almost bloodless revolution makes all the discomfort and pain fade away. This is history in the making, and I am very thankful to the powers in this realm and beyond for making me such a close witness.